The agreement
These terms apply to every shipment we accept. Booking a shipment with us means accepting them.
What we carry
We may decline or stop any shipment that is unsafe, wrongly described, poorly packed, or prohibited by law. Charges on a declined shipment remain payable.
Charges
Fees, including insurance, customs charges, duties and taxes, are the receiver's responsibility unless agreed otherwise at booking.
Our responsibility
Our liability for loss or damage is limited to the declared value of the shipment, or the limit set by any law or convention that applies to the route, whichever is lower.
Claims
Tell us about loss or damage promptly, with the tracking number, so we can investigate.
Governing law
These terms are governed by the law of the country in which we are registered, and its courts have jurisdiction. Where local consumer or transport law gives you rights that these terms cannot reduce, those rights continue to apply.